Refund Policy

Returns & Refunds Policy

Contact: +44 7828 726791 | explicitpro1@gmail.com

Business and Return Address: 03 Annbrook Road, Ipswich, IP2 9JN, United Kingdom

When We Accept Returns

Explicit Pro accepts returns when an item is damaged.

We do not offer voluntary change-of-mind returns or exchanges for customer-selected sizing, color preferences, or simply no longer wanting an item.

This policy does not limit any rights you may have under applicable law. Customers may still be entitled to a remedy for faulty, incorrect, or misdescribed goods, or to a statutory cancellation right where applicable, even if the item is not damaged.

Reporting Damage

If your item arrives damaged, please email explicitpro1@gmail.com with:

• Your order number

• A description of the damage

• Photographs of the item and packaging, where available

You can also contact us at +44 7828 726791.

Please report any damage promptly after delivery and retain the original packaging while we assess the issue. Photographs can help us investigate your claim but are not an absolute condition for exercising any legal rights you may have.

We will review the information provided and explain the next steps. Please contact us before returning an item so that we can provide the appropriate return instructions.

Return Address:
03 Annbrook Road
Ipswich, IP2 9JN
United Kingdom

Return Arrangements and Remedies

Where an item was damaged before delivery or the damage is our responsibility, Explicit Pro will cover reasonable and necessary return shipping costs.

Please contact us before purchasing a return shipping label so that we can arrange the return or agree on reimbursement.

After assessing the returned item or claim, we will provide an appropriate refund, replacement, or repair in accordance with your applicable legal rights.

We will not require you to accept a replacement where you are legally entitled to a refund.

Our voluntary returns policy does not cover damage caused after delivery through misuse, accidents, improper washing or care, unauthorized alterations, or normal wear and tear. This does not exclude an underlying product defect or any remedy required by applicable law.

Refund Processing

Once an approved refund has been processed, it will normally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Contact Us

For questions regarding returns, damaged items, or refunds, please contact:

Explicit Pro
Email: explicitpro1@gmail.com
Phone: +44 7828 726791
Address: 03 Annbrook Road, Ipswich, IP2 9JN, United Kingdom