Shipping Policy

Contact: +44 7828 726791 | explicitpro1@gmail.com

Business and Return Address: 03 Annbrook Road, Ipswich, IP2 9JN, United Kingdom

Explicit Pro supplies racing apparel and accessories. For shipping assistance, please email explicitpro1@gmail.com with your order number.

Destinations and Shipping Charges

We deliver to the destinations available at checkout. Available shipping services and applicable shipping charges will be displayed before payment.

Free shipping applies only when explicitly shown for your order at checkout.

Orders are shipped from Pakistan. Some destinations, remote locations, and postal box addresses may have shipping restrictions.

If we are unable to fulfill an order to the delivery address provided, we will contact you and refund any payment relating to the unfulfilled order.

Production and Delivery

Our standard estimated timeframes are:

• Order processing: 5–7 days

• Shipping after dispatch: 14–15 days

• Express carrier transit, where offered: approximately 3 days

For personalized or custom orders, processing begins once the required design, measurements, customization details, and other necessary specifications have been approved.

Please note that production/processing time and shipping transit time are separate. Your estimated total delivery period is therefore the processing time plus the applicable shipping time.

Custom, personalized, made-to-order, or other products may occasionally require a different production timeframe. Where applicable, a different lead time will be communicated or displayed before purchase.

Delivery times are estimates and may be affected by customs clearance, carrier delays, destination, public holidays, weather, or other circumstances outside our reasonable control.

Tracking and Delays

We will provide tracking information after your order has been dispatched, where tracking is available.

Tracking information may take some time to become active or appear in the carrier's system after dispatch.

If your tracking information does not update for an extended period or your expected delivery date has passed, please contact us at explicitpro1@gmail.com with your order number.

If we cannot meet a promised dispatch date, we will explain the delay and provide a revised estimate. Where required by applicable law, customers will be offered appropriate cancellation and refund options.

Customs or carrier delays do not remove any legal rights available to you.

Customs and Import Charges

Unless explicitly stated at checkout that duties, taxes, or clearance charges are included or prepaid, import duties, import taxes, customs charges, and clearance fees are the responsibility of the recipient.

Any taxes or charges collected directly by Explicit Pro will be displayed at checkout before payment.

Because customs requirements vary between countries and destinations, Explicit Pro cannot guarantee duty-free delivery to every destination.

Customers are encouraged to check their local customs and import requirements before placing an international order.

Address Errors

Please carefully check your delivery address and contact information before submitting your order.

If you notice an error, contact us as soon as possible at explicitpro1@gmail.com.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that an address can be changed once an order has been shipped.

If additional shipping or delivery charges arise because an incorrect or incomplete address was provided, we will explain any applicable charges before arranging a new shipment.

Lost, Damaged or Incorrect Deliveries

If your order is missing, arrives damaged, or you receive an incorrect item, please contact us with your order number and relevant details so that we can investigate.

For damaged deliveries, photographs of the product and packaging can help us investigate the issue with the carrier. However, photographs are not an absolute condition for exercising any legal rights you may have.

Where necessary, we will work with the shipping carrier to investigate lost, damaged, delayed, or disputed deliveries and provide the appropriate remedy in accordance with applicable law and our Returns & Refunds Policy.

A carrier tracking status alone does not automatically settle a disputed delivery.

Refused and Returned Parcels

Please contact Explicit Pro before refusing a parcel whenever possible so that we can explain the available options.

Parcels that are refused, undeliverable, unclaimed, or returned to sender will be assessed individually.

A returned-to-sender status does not automatically result in forfeiture of your payment. Any refund, redelivery, or applicable shipping costs will be determined according to the circumstances and your applicable legal rights.

Contact Us

For questions about shipping, tracking, delivery, customs, or an existing order, please contact:

Explicit Pro
Email: explicitpro1@gmail.com
Phone: +44 7828 726791
Business & Return Address: 03 Annbrook Road, Ipswich, IP2 9JN, United Kingdom